How Do I Issue a Refund to a Learner?

You can issue a refund by following these steps:

1. Log in as a facilitator

2. Select My Workshops in the drop down menu on the top right

3. Select Payment Center

4. Select Refund Request

5. Scroll down and click Review Refund 

6. Change the Status to Processing

7. Select Send Refund

8. Type the correct amount in the Subtotal Refund box

9. Click the blue Send Request button

After you have sent the request, the Klatch Support Team will approve the refund and payment will be automatically sent to the learner via their PayPal. For more information please reference our Refund Policy.