What Do the Tabs on My Orders Page Mean?

All - This tab reflects the total number of all status combined
Completed - This tab reflects the number of learners that have purchased a seat and payment has been processed and approved.
Processing - This tab reflects the number learners who are in the purchase of processing a seat but hasn’t gone through
On-Hold / Pending - These tabs reflect the number of learners who hit the “Place Order” button, however their payment was not able to go through for various reasons
- E.g. credit card information was incorrect, billing information was incorrect
Canceled - This tab reflects the number of learners who started to purchase a seat and removed it from their cart prior to the purchase process
Refunded - This tab reflects the number of learners that successfully purchased a seat and have requested a refund
Failed - This tab reflects the number of learners whose payments were not successful

No results found